Frenchic USA Return Policy
In the highly unlikely event you would like to return your products bought online here at Frenchic USA (within 14 days of receipt), please follow these simple steps. If you bought it at one of our stockists, please contact them individually for their specific returns policy.
Please note, the product itself must be unopened and in its original packaging, with no other damage or markings applied.
- Please email us at email@example.com with ‘RETURNS: [Order Number]’ as the subject, informing us you would like to return one (or more) of your items. You can find your order number on the emails we sent you when the product(s) were purchased and/or dispatched.
- You will need to arrange, at your own cost, to return the product(s) to the address below. We recommend you use a tracked delivery service:
6420 Back Valley Road
Evensville, TN 37332
- Once the parcel is received here at Frenchic USA, we will check it to see if it is in saleable condition and then arrange for a refund to be processed for you. A notification will be sent to the email address on your order.
- The refund is then returned to you via the payment method you used. We do not have any control over the time it takes for the amount to appear in your account but it can take up to 10 working days.
If you have any questions, please do not hesitate to contact us via email at firstname.lastname@example.org